- CRM AUTOMATION
Diplomatic Language Services is a leading language services provider that offers one-on-one and small group classes in more than 85 languages to federal and commercial clients . With their headquarters in the Washington D.C. metro area, Diplomatic Language Services has staffed and managed programs throughout the United States, as well as in the United Arab Emirates and other regions of the world.
Diplomatic Language Services did not have a centralized scheduling solution to organize their training events on one project per session basis for the instructors and students. The Diplomatic Language Services Internal Staff had to organize the schedule for each student or instructor manually to avoid any conflicts in time and location for a particular project.
Softsquare developed a solution with Salesforce.com by leveraging the fullcalendar.io functionality to create a full calendar view of all the sessions per project on a daily/weekly/monthly view. Fullcalendar is a drag-n-drop jQuery plugin for displaying events on a full calendar. This desired tool would make it easy for the Diplomatic Language Services Internal Staff to connect and organize the training events into one centralized system.
The Full Calendar view functionality now enables the Diplomatic Language Services Internal Staff to create a conflict-free schedule. The staff can also filter events on the calendar, view public holidays and planned timed off requests from one place. This scheduler app enhanced the productivity for the Diplomatic Language Services Internal Support Staff by providing a hassle-free process for maintaining the staff schedule.